Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions about paper, ink, scanning, design, and just about everything else we know about. Just start by following one of the links below.

1. What kind of work does our store do?
2. What if I need business forms, big color prints, or labels?
3. How long does it take for you to complete my order?
4. What is a "proof"?
5. Why do I need to look at a proof if I've already given you everything I need to have done?
6. Do I still need to approve a proof if I bring my work in on disk?
7. How do I go about getting an estimate from you?
8. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?

1. What kind of work does our store do?
   Copy Services - Our Copiers can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. We have both Black and White Copiers and a Color Copier.
   
   Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
   
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
   
   
2. What if I need business forms, big color prints, or labels?
   We produce almost everything in house. We do have a network of production facilities that provide specialty products. If we can produce your job more effectively by utilizing these resources that's what we will do. Just ask!
   
   
3. How long does it take for you to complete my order?
   Our General Guidelines are 4 working days from the time the final proof was approved. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
   
   
4. What is a "proof"?A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we'll produce a proof which will be sent to you online, faxed to you or printed on paper which can be viewed in our store or delivered to you in person.
   
   For full color jobs where more exact color representation is desired, a matchprint proof or a full color digital proof may be furnished for approval.
   
   
5. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans aren't perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It is to everyone's benefit if errors are caught in the proofing process rather than after the job is printed and delivered.
   
   
6. Do I still need to approve a proof if I bring my work in on disk?
   It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
   
   
7. How do I go about getting an estimate from you?
   Well, since you're here, we'd suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   The information that we would need to do the estimate would include the following:
   
   Size - This would be the flat size of the piece before any folding.
   Quantity - If you would like to know pricing on different quantities just let us know.
   Paper - Tell us if you know what stock you want to use or ask us for some advice.
   Ink - How many and what colors of inks you would like to use.
   Bindery - Is the piece going to need perforating, scoring, folding or drilling?
   Artwork - Are we going to do typesetting, design, or disk output?
   Timeframe - How soon do you need this project completed?
   End Use - Will the piece be mailed? How durable does the piece need to be?
   
   
8. I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
   We will always give you our best estimate of the amount of time needed to set up your job. The variable aspects of design work include the following:
   
   Are we using clip art images or doing original illustrations?
   Do you have a firm layout and are we doing finish work on your layout or are we doing a complete layout from scratch?
   Are the elements that you require in your layout simple or complex (overlapping elements requiring trapping, drop shadows, wrapped type, etc.)
   If you have furnished your files on disk, are all elements assembled for efficient output or will the file require some troubleshooting?
   
   These variable aspects make it impossible to calculate with certainty exactly how much time will be needed to complete the design phase of your job. If you are working with a fixed budget, let us know how much design time you can afford and we'll let you know what we can accomplish within that budget.